Case Study
Custom Event Management System with Online Registration, Donations, and AI Enquiry
This case study presents a tailor-made event management system with a full-featured website, enabling race registration, online donations, user profile management, and real-time event monitoring. The solution includes an admin dashboard, AI-powered enquiry box, automated email broadcasting, multi-language support, and secure online payments via PayPal and Stripe.
Client Context
The client organises public events and races in Hong Kong, requiring a scalable digital platform to manage participant registration, donations, communications, and event operations efficiently, while providing a professional and mobile-friendly user experience.
Challenges
- Manual or fragmented event registration and donation handling
- Lack of real-time visibility on event status and website traffic
- High manpower demand for participant enquiries and communications
- Need to support multiple languages and mobile users
- Requirement for secure and flexible online payment methods
- Lack of real-time visibility on event status and website traffic
- High manpower demand for participant enquiries and communications
- Need to support multiple languages and mobile users
- Requirement for secure and flexible online payment methods
Solution
A custom-built event management system and website were developed to centralise all event operations. Participants can register for races, make donations, and manage their profiles online, while administrators monitor event performance through a comprehensive dashboard. An embedded AI enquiry box and automated email system significantly reduce manual workload.
Key Features
- Online race registration and donation system
- User account and profile management
- Admin dashboard with event status and web traffic statistics
- AI-powered smart enquiry box embedded on the website
- Automated email broadcast and notification system
- Multi-language support
- Mobile-friendly responsive design
- Online payment integration with PayPal and Stripe
- User account and profile management
- Admin dashboard with event status and web traffic statistics
- AI-powered smart enquiry box embedded on the website
- Automated email broadcast and notification system
- Multi-language support
- Mobile-friendly responsive design
- Online payment integration with PayPal and Stripe
Results
- Streamlined event registration and donation processes
- Improved visibility of event performance and participant data
- Reduced enquiry handling workload through AI automation
- Higher engagement via mobile-friendly and multilingual access
- Secure and convenient online payment experience
- Improved visibility of event performance and participant data
- Reduced enquiry handling workload through AI automation
- Higher engagement via mobile-friendly and multilingual access
- Secure and convenient online payment experience
Screenshots
The system allowed us to manage registrations, donations, and communications efficiently from a single platform.